Questions & answers
Ask us before you book.
Booking & consults
What does the free consultation include?
Twenty minutes with Nagwa: a look under clinic light and magnification, your history and medications, same-light photographs and a written plan with prices. There is no obligation to book anything.
Can I book a treatment without a consult?
For facials, dermaplaning and IV therapy, yes. For injectables, lasers and PRP we do a short assessment first — often the same visit.
How do I cancel or reschedule?
Reply to your confirmation text or call us at least 24 hours before. Late cancellations and no-shows may carry a $50 fee, credited to your next visit.
Do both clinics offer the same treatments?
Most of them. BBL HERO, exosome scalp therapy, body contouring and weight management are Rochester Hills only. The booking page shows exactly what each clinic offers.
Treatments & safety
Who performs the treatments?
Licensed medical providers and certified aestheticians, under the supervision of our medical director. Injectables are always done by a licensed injector.
Is it safe for darker skin tones?
Yes, with the right device and settings. Moxi and our peels are safe across most skin types; we patch-test before any laser on deeper skin tones.
Can I have treatments while pregnant or breastfeeding?
We pause injectables, lasers, peels and most actives during pregnancy and breastfeeding. HydraFacial (without certain boosters) is usually fine — ask at booking.
Do you treat cancer survivors?
Yes. We work with survivors on skin and hair changes after treatment, with clearance from your oncology team where needed.
Downtime & aftercare
How much downtime should I plan for?
Botox, HydraFacial and dermaplaning: none. BBL and Moxi: one to three days of pinkness. Peels: three to five days of flaking. Filler: two to five days of possible swelling.
How long before an event should I book?
Two weeks for Botox and most lasers, one week for a HydraFacial, and four weeks or more for filler or a peel series.
What if I’m not happy with the result?
Every injectable includes a free two-week review. For other treatments, call us and we’ll bring you back in to look together.
Pricing & payment
Are your prices final?
Our site shows “from” prices. Your provider confirms the exact figure in writing before anything is done — no surprises at checkout.
Can I pay monthly?
Yes, through Cherry. Checking your options uses a soft credit check and takes about a minute. Plans include Pay-in-4 and monthly terms.
Do you take HSA or FSA cards?
Medically indicated treatments like weight management and some IV therapy may qualify. Cosmetic treatments usually don’t — check with your plan administrator.
Offers & packages
Can I combine offers?
Offers can’t be combined with each other or with membership pricing unless stated. We’ll always apply whichever saves you more.
How long are packages valid?
Twelve months from purchase. Packages are non-refundable once started but can be transferred to a family member.
Visiting us
Where are you, and is there parking?
Rochester Hills: 2708 S Rochester Rd, Suite 200, with a free front and rear lot. Clawson: 1077 W 14 Mile Rd, with street parking and a small rear lot.
What are your opening hours?
Rochester Hills: Mon–Sat 9–7, Sun 11–4. Clawson: Tue–Sat 10–6.
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Still wondering? Let’s just talk.
A free 20-minute consult answers most questions better than any page can.